Park Medical Centre, Southwark, London SE16
57 Hawkstone Road
London SE16 2PE

Practice

Rights & Responsibilities

We aim to provide a high quality, professional, safe, confidential and courteous service to all our patients.

To help us to achieve this, please:

  • Use our services appropriately
  • Keep your appointment, or call to cancel
  • Arrive on time for booked appointments
  • Treat the doctors, staff and premises with the respect you expect yourself.

Comments and Complaints

We welcome your comments and suggestions about the practice and the services we offer.

If you have any comments, suggestions or complaints about our services please contact Sandra Constantino the Practice Manager in the first instance or download our complaints form below. 

We operate a practice based complaints procedure based on the Department of Health Guidelines.

Please view information that explains how to make a complaint and our complaints form:

Complaints Advocacy Service:

POhWER is a charity that provides information, advocacy and independent advice across England.

They offer free direct and local support via Professionals and Volunteers. POhWER reaches individuals struggling with particular challenges in their lives,

and help make their voices be heard. POhWER can support and empower you to express your views and concerns and access information and services where needed.

You can contact POhWER on 0300 456 2370 or visit www.pohwer.net.

Access To Patient Information

All our records are kept on computer. Patients can be assured of complete confidentiality. Your rights are also protected under the Data Protection Act 1998. Patients may request access to their medical records under this act.

Applying For Access To Your Health Records

Depending on which health records you want to see, submit your request in writing.

The GP or other healthcare professional will decide whether your request can be approved.  They can refuse your request if, for example, they believe that releasing information may cause serious harm to your physical or mental health or that of another person.

Fees To Access Your Health Records

Where medical records are held on computer only, the fee is £10. Photocopies are charged at 50p per copy.

Partly on computer and partly in another form a maximum fee of £50 may be charged.

Patients from Overseas

Visitors from overseas who do not have access to NHS treatment, may be seen at the doctors discretion subject to a consultation fee and payment for any medication, investigations etc.

Disabled Patients

Our premises are easily accessible by wheelchair, and we have wheelchair accessible disabled toilets.

Zero Tolerance Policy

We have a zero tolerance approach to violent, abusive, aggressive or inappropriate behaviour. Any incidents of this kind would lead to our refusal to register, or removal from our list.

Data Protection

We are registered Data users under the Data Protection Act 1989. We have policies and procedures in place to protect your personal data in accordance with the Act.

Care Quality Commission

We would like to advise patients that our surgery is registered with the CQC.

The CQC are an independent regulator of health and adult social care in England. Their role is to monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safely, they publish what they find. As a surgery we will be given a performance rating.

They monitor everything from the environment of the surgery, our procedures in the practice and if the staff have the correct skills to carry out their roles.

CQC Report

Park Medical Centre has been rated 'Good' by the Care Quality Commission.

View the CQC report

Care Quality Commission - Park Medical Centre Overview

Care Data

Please view the following information from NHS England:

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download the opt out form below, complete it and return it to the practice

We need to make sure that you know this is happening and the choices you have.

For more information:

You can find out more on the NHS England Care Data website.

Local Care Record

Please view the following information from Southwark & Lambeth Integrated Care.

Southwark & Lambeth Integrated Care are introducing the Local Care Record, a new secure way of sharing information electronically between local hospitals and GP practice in Lambeth and Southwark.

We have a duty to keep complete, accurate and up-to-date information about your health, so that you can receive the best possible care. Sometimes the people caring for you need to share some of your information with others that are also supporting you. This could include GPs, hospital based specialists, nurses and health visitors.

The Local Care Record will make the secure sharing of this information as easy and effective as possible. It will join-up care records at GP Practices in Southwark and Lambeth with Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley.

The Local Care Record will enable healthcare professionals to view a patient’s medications, previous treatments, test results and any other clinical information at the touch of button, so helping improve the care they provide to patients.

Information is only shared when it is needed to make your care and treatment safer, easier and faster and only with those people directly involved in your care. This could include allowing a hospital doctor to see the medication that a GP has prescribed for you when you go in to hospital or allowing a GP to see what care, tests or treatment you received while in hospital.

For more information:

 

GP Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. 

The average pay for GPs working in the practice of Park Medical Centre in the last financial year was £61,425 before tax and National Insurance. 

This is for 2 full time GPs and 1 part time GPs who worked in the practice for more than six months.

Privacy Notice For Patients

How we use your medical records
Important information for patients

This practice handles medical records in-line with laws on data protection and confidentiality.

We share medical records with those who are involved in providing you with care and treatment.

In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. 

We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe. 

You have the right to be given a copy of your medical record.

You have the right to object to your medical records being shared with those who provide you with care.

You have the right to object to your information being used for medical research and to plan health services. 

You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

For more information ask at reception for a leaflet OR visit our website www.parkmedicalcentresouthwark.co.uk