We aim to provide a high quality, professional, safe, confidential and courteous service to all our patients.
To help us to achieve this, please:
We welcome your comments and suggestions about the practice and the services we offer.
If you have any comments, suggestions or complaints about our services please contact Sandra Constantino the Practice Manager in the first instance or download our complaints form below.
We operate a practice based complaints procedure based on the Department of Health Guidelines.
Please view information that explains how to make a complaint and our complaints form:
POhWER is a charity that provides information, advocacy and independent advice across England.
They offer free direct and local support via Professionals and Volunteers. POhWER reaches individuals struggling with particular challenges in their lives,
and help make their voices be heard. POhWER can support and empower you to express your views and concerns and access information and services where needed.
You can contact POhWER on 0300 456 2370 or visit www.pohwer.net.
All our records are kept on computer. Patients can be assured of complete confidentiality. Your rights are also protected under the Data Protection Act 1998. Patients may request access to their medical records under this act.
Applying For Access To Your Health Records
Depending on which health records you want to see, submit your request in writing.
The GP or other healthcare professional will decide whether your request can be approved. They can refuse your request if, for example, they believe that releasing information may cause serious harm to your physical or mental health or that of another person.
Fees To Access Your Health Records
Where medical records are held on computer only, the fee is £10. Photocopies are charged at 50p per copy.
Partly on computer and partly in another form a maximum fee of £50 may be charged.
Visitors from overseas who do not have access to NHS treatment, may be seen at the doctors discretion subject to a consultation fee and payment for any medication, investigations etc.
Our premises are easily accessible by wheelchair, and we have wheelchair accessible disabled toilets.
We have a zero tolerance approach to violent, abusive, aggressive or inappropriate behaviour. Any incidents of this kind would lead to our refusal to register, or removal from our list.
We are registered Data users under the Data Protection Act 1989. We have policies and procedures in place to protect your personal data in accordance with the Act.
We would like to advise patients that our surgery is registered with the CQC.
The CQC are an independent regulator of health and adult social care in England. Their role is to monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safely, they publish what they find. As a surgery we will be given a performance rating.
They monitor everything from the environment of the surgery, our procedures in the practice and if the staff have the correct skills to carry out their roles.
Park Medical Centre has been rated 'Good' by the Care Quality Commission.
Please view the following information from NHS England:
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download the opt out form below, complete it and return it to the practice
We need to make sure that you know this is happening and the choices you have.
For more information:
You can find out more on the NHS England Care Data website.
Please view the following information from Southwark & Lambeth Integrated Care.
Southwark & Lambeth Integrated Care are introducing the Local Care Record, a new secure way of sharing information electronically between local hospitals and GP practice in Lambeth and Southwark.
We have a duty to keep complete, accurate and up-to-date information about your health, so that you can receive the best possible care. Sometimes the people caring for you need to share some of your information with others that are also supporting you. This could include GPs, hospital based specialists, nurses and health visitors.
The Local Care Record will make the secure sharing of this information as easy and effective as possible. It will join-up care records at GP Practices in Southwark and Lambeth with Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley.
The Local Care Record will enable healthcare professionals to view a patient’s medications, previous treatments, test results and any other clinical information at the touch of button, so helping improve the care they provide to patients.
Information is only shared when it is needed to make your care and treatment safer, easier and faster and only with those people directly involved in your care. This could include allowing a hospital doctor to see the medication that a GP has prescribed for you when you go in to hospital or allowing a GP to see what care, tests or treatment you received while in hospital.
For more information:
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Park Medical Centre in the last financial year was £61,425 before tax and National Insurance.
This is for 2 full time GPs and 1 part time GPs who worked in the practice for more than six months.