MAJOR IT ISSUES!!

FRIDAY 19TH JULY 2024. GOOD MORNING, THERE’S A WORLDWIDE CYBER ATTACK ON MAJOR IT SYSTEMS AT THE MOMENT WHICH IS PREVENTING THE PRACTICE FROM USING OUR CLINICAL SYSTEMS OR ACCESSING MEDICAL RECORDS. THIS MEANS WE ARE UNABLE TO PROCESS MEDICATION REQUESTS, BLOOD TESTS ETC. MORE INFORMATION CAN BE FOUND https://www.bbc.co.uk/news/live/cnk4jdwp49et WE ARE STILL RECEIVING TELEPHONE

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Practice Team

Practice Manager

Nana Boake-Agyemang

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Data Administrators

  • Maria Jeffery

Admin Supervisor

  • Jesmina Begum

Reception and Clerical

  • Faye Ashford
  • Kiana Francis-James
  • Suhur Diriyie
  • Rifa Munir-Ahmed
  • Nancy-Lee Jeffery
  • Ines Olenga

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.