MAJOR IT ISSUES!!

FRIDAY 19TH JULY 2024. GOOD MORNING, THERE’S A WORLDWIDE CYBER ATTACK ON MAJOR IT SYSTEMS AT THE MOMENT WHICH IS PREVENTING THE PRACTICE FROM USING OUR CLINICAL SYSTEMS OR ACCESSING MEDICAL RECORDS. THIS MEANS WE ARE UNABLE TO PROCESS MEDICATION REQUESTS, BLOOD TESTS ETC. MORE INFORMATION CAN BE FOUND https://www.bbc.co.uk/news/live/cnk4jdwp49et WE ARE STILL RECEIVING TELEPHONE

Need help with a non-urgent medical or admin request? Contact us online.

Accessing your test results

When you attend for a test of any kind, you will be told how long you should expect to wait for the results and how are they going to be communicated to you. Please bear this in mind, and contact the surgery only if sufficient time has elapsed and you have not heard from your clinician. It may be that you have agreed with your clinician that you would only be contacted if the results are abnormal (” no news, good news”).

If you need to contact us to request results the preferred option is via e-consult. If this is not available to you, please call or attend the surgery after 3pm.

You will be asked for some personal details when calling, this is to confirm your identity. The receptionist has the right to refuse the release of medical information if he/she feels that it does not pertain to the person calling. We hope that our patients find our high standards of confidentiality satisfactory with regard to releasing this type of information.

If the test was arranged by your hospital consultant

If your test has been carried out at a Clinic or Hospital, please call the Clinic or Hospital for the result, as we cannot action tests which have been requested by other Clinicians outside the practice.
If the consultant’s secretary or colleague inform you they will send the results to your GP, we suggest to explain that you would like to receive the results from the specialist who arranged them as they are in the best place to give appropriate advice.

Our Reception staff are not qualified to comment on results . Please read any attached advice and make any necessary follow-up appointment with the Doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect, we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

Information about your laboratory tests

For information on what your laboratory test results mean please visit Lab Tests Online.

Specimens

All specimens must be provided in a suitable container and marked clearly with name, date of birth, date provided and reason for the specimen.

Failure to do so may mean that the test will need to be repeated – Please note that when bringing in a sample to the surgery, only samples in the correct container can be accepted. These are available from reception.